Collecting and using information
We ask you for information to establish and serve you as our customer. The information we ask for depends on which product or service you want. We obtain all information about you directly from you.
Either before or when we collect information about you, we will explain how we intend to use it. We will limit the information we collect to what we need for those purposes, and we will use it only for those purposes.
We will obtain your consent if we wish to use your information for any other purpose.
Visiting our web sites
When you go directly to our web sites and move from page to page, read pages or download content onto your computer, we learn which pages are visited, what content is downloaded, and the address of web sites that you visited immediately before coming to our web sites. However, none of this is associated with you as an individual. It is measured only in aggregate.
We use this information to find out how many people visit our web sites and which sections of the sites are visited the most frequently. This helps us to know what type of information is most useful to you so that we can improve our web sites to make it easier for you to access information. We record the statistical information on the numbers of visitors to our web sites, but no information about you in particular will be kept or used.
Using our services
When you register, we compile a profile for you for that service. Each time you use our services, we collect your information about the transactions that you complete and the pages of web sites that you visit while using the service.
We use your profile in responding to your inquiries on the service. We use your Sign In ID to identify you as a user of the service. We use the transaction information in the aggregate to assess and improve the service.
We use both your transaction information and the informational pages of web sites that you have visited to determine your needs so that we can offer other products and services to you.
There are two common types of cookies, “session cookies” and “persistent cookies”.
Session cookies store information only for the length of time that you are connected to a web site - they are not written onto your hard drive. Once you leave the web site, the originator of the cookie no longer has the information that was contained on it. Open Internet Inc. uses session cookies as an additional security feature for its services. For example, when you Sign In to any service and are authenticated through your Sign In ID and password, a cookie will store the identification number of your browser. Throughout your session, the session cookie acts as a type of digital signature to identify your current session to the web server. The web server will monitor the number of your browser to ensure that, at all times during your session, we are dealing with you. We also use session cookies to track your visits within our site. We use that information to determine the type of information that you are looking for in our site and to improve our site. We use information about the site you visited immediately prior to our site.
The information stored in “persistent cookies” is written onto your hard drive and remains there until the expire date of the cookie. Open Internet Inc. uses persistent cookies to store non-sensitive information that you are aware of and have agreed to.
Currently, most browsers do not distinguish between session cookies and persistent cookies. For web services to operate, your browser must be set to accept cookies. If you are concerned about having your browser enabled to accept cookies while you are surfing other web sites, we recommend that you enable your browser to notify you when it is receiving a cookie. This gives you the ability of accepting or rejecting any cookie presented by the web server you are visiting.
When you send us e-mail or when you ask us to respond to you by e-mail, we learn your exact e-mail address and any information you have included in the e-mail.
We use your e-mail address to acknowledge your comments and/or reply to your questions, and we will store your communication and our reply in case we correspond further. We will not sell your e-mail address to anyone. We may use your e-mail address to send you information about products or services of Open Internet Inc. that we believe may be of interest to you. If you don't want us to contact you with product information by e-mail, you may tell us so at any time.
If you have asked us to put you on an e-mail mailing list to provide you with certain information on a regular basis, or we send you information about our products and services by e-mail, you may ask us to remove you from the list at any time.
We may provide your information to other persons, but only:
- Where we have your consent
- To our suppliers or agents who assist us in serving you
- Where we are required or permitted to do so by law.
We will protect your information with appropriate safeguards and security measures. We have thorough security standards to protect our systems and your information against unauthorized access and use.
For example, our systems have been designed to ensure that your personal identification, password and other access codes are always private and confidential. For your protection, only you know your access codes - our employees cannot gain access to them and they will not ask you to reveal them.
All our suppliers and agents, as part of their contracts with Open Internet Inc., are bound to maintain your confidentiality and may not use the information for any unauthorized purpose.
When we provide information in response to a legal inquiry or order, we ensure that the order is valid and we disclose only the information that is legally required.
All employees of Open Internet Inc. are familiar with the procedures that must be taken to safeguard customer information. And to us, protecting the confidentiality of your information is more than a procedure - it's part of our jobs. It is specified in our employment agreements and regularly confirmed in writing.
We audit our procedures and security measures regularly to ensure that they are being properly administered and that they remain effective and appropriate.
Providing information access and accuracy
We will give you access to the information we retain about you.
We will make every reasonable effort to keep your information accurate and up-to-date. Having accurate information about you enables us to give you the best possible service. You can help by keeping us informed of any changes such as if you move or change telephone numbers. If you find any errors in our information about you, let us know and we will make the corrections immediately and make sure they are conveyed to anyone we may have misinformed.
Respecting and responding to your privacy concerns
We will in all cases respect your privacy preferences. All uses of information referred to above are subject to you not having refused or withdrawn consent to the collection, use or release of that information, where applicable.